RETURNS & EXCHANGES


Returns Policy

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order up to 7 days from date of receipt, as long as the items are in their original condition, unused and unworn, with all tickets and tags attached. The returns process is very simple - you MUST obtain a Returns number from us within 14 days of dispatch of goods. To get a returns number, please email sales@eleanorbolton.com. Do NOT return any item to us without a return number, as we will be unable to accept it. We offer a 14 day return policy for all fully priced items. As long as they are in their original condition, unused and unworn with all packaging and tags attached, items can be returned for a refund, exchange or credit note. See below for our return policy on sale items.

Exchanges

We can exchange for a different size, colour or item. If the item is of higher value we will invoice you for the difference. When applying for your returns number, please let us know which item you wish to exchange for and we will do our best to reserve it for you.

Refunds

We will be happy to refund any items purchased at full retail price, provided a returns number is obtained within 14 days of dispatch, in their original condition, unused and unworn with all tickets and tags attached. We will send you a 'Refund Notification' email to confirm that we have refunded your card. Please note: that refunds can take up to 10 days to credit on your account statement, depending on your card issuer, which is beyond our control.

Faulty or Damaged Products

If a product is defective, it will be exchanged for a new product at no additional charge. Refund/exchange is not guaranteed and is subject to our review of the returned product.

Do I have to pay for my return?

Yes, customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge.

Sale Items

We regret that we are unable to offer refunds on any Sale items unless proven faulty outside of the 7 day ‘cooling off’ period as dictated by the UK Distance Selling Regulations. To take advantage of the Distance Selling Regulations please contact us prior to sending the goods back stating you wish to return them under this scheme.

Address for all returns and exchanges:

Eleanor Bolton Studio
Studio C, Unit 25
Fairways Business Park
Lammas Rd
London
E10 7QB
UK

 

WORKSHOPS

Workshop tickets are non-refundable. If for any reason you are no longer able to attend a workshop you have booked please email us at studio@eleanorbolton.com as soon as possible. We will happily re-book you onto another workshop date as long as you provide more than 48 hours notice. Workshops cancelled with less than 48 notice will not be entitled to a refund, however you are more than welcome to find someone to take your place. Please just get in touch to let us know who'll be attending instead of you.

In the unlikely circumstance that Eleanor Bolton has to cancel a workshop you will be notified at our earliest convenience and refunded in full.

For workshops booked through third party organizations please check their terms and conditions as different rules may apply.