SHIPPING & HANDLING
What forms of payment do you accept?
We accept the major debit and credit cards including Visa, MasterCard and American Express.
PACKAGING AND PRESENTATION
Can I have my order gift-wrapped?
Yes. We do this as standard all Eleanor Bolton jewellery is presented wrapped in tissue paper and placed in a branded cotton pouch or box dependent on the size of the items. However if you are ordering multiple items as gifts do let us know in the 'notes' section of the checkout if they need to be wrapped separately, as we normally wrap multiples together.
Our knotted interiors plant hangers come presented in cardboard tube packaging.
Do you ship internationally?
Yes. We ship to almost every country. To confirm whether we deliver to your country, add your desired products to your cart, proceed to the cart page and check if your country is available for selection.
How long will delivery of my order take?
Domestic orders are typically delivered within 7 business days. International delivery times vary Europe is generally 5-10 working days and the rest of the world within 1-3 weeks, (subject to customs & duty procedures beyond our control). If you need a delivery be a certain date, for example for a birthday gift, please contact us to let us know and we will endeavor to accommodate this.
How much does shipping cost?
We have 4 shipping tiers dependent on delivery destination, all methods require a signature on receipt.
UK Standard Rate (3-5 Days) starts at £4.00 and increases by £1.00 for each additional item in your cart.
UK Next Business Day Delivery - £8.50 Flat Rate [Guaranteed next business day delivery is only available on orders placed before 12noon.]
EUROPE Standard Delivery (5-7 Days) starts at £8.00 and increases by £2.00 for each additional item in your cart.
EUROPE Express Delivery (2 Days) - £25.00 Flat Rate
WORLDWIDE (ZONE 1 -USA) Standard Delivery (5-7 Days - dependent on customs clearance) starts at £12.00 and increases by £3.00 for each additional item in your cart.
WORLDWIDE (ZONE 1 -USA) Express Delivery (2 Business Days - dependent on customs clearance) £28.00 Flat Rate
WORLDWIDE (ZONE 2 - EVERYWHERE ELSE) Standard Delivery (7-10 Days - dependent on customs clearance) £13.00 and increases by £3.00 for each additional item in your cart.
WORLDWIDE (ZONE 2 - EVERYWHERE ELSE) Express Delivery (2-3 Business Days - dependent on customs clearance) £35.00 Flat Rate
To view shipping costs, add your desired products to your cart, proceed to the cart page, select your country and click "Update Your Cart Total".
Please note next day and express delivery services are only guaranteed on orders placed Monday-Thursday as some couriers do not collect or deliver at the weekend.
Do I have to pay customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Is my parcel insured?
Eleanor Bolton Studio insures all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels to Eleanor Bolton Studio.
If you have further questions regarding shipping, please feel free to contact us by email: firstname.lastname@example.org.